Careers & pathways
How to become a community services worker and case manager in Australia
Community services workers assess need, coordinate support and manage cases across social service settings.
The work
What the job involves
- Assess client need and risk
- Develop and review case plans
- Coordinate referrals across services
- Advocate for clients
- Maintain case records and reporting
Where the work happens
Community agencies, outreach and client homes, across areas such as homelessness, family violence and child protection.
Licensing and registration
Roles commonly require a police check, and a Working with Children Check where the work involves children or young people.
Typical qualification pathway
The qualifications usually used to enter this work
One entry qualification is Diploma of Community Services (CHC52025), a nationally recognised qualification on the national register. The registered training organisations approved to deliver and issue it are listed on training.gov.au.
One entry qualification is Bachelor of Community Welfare, a higher education qualification. The institutions registered to deliver it to international students are listed on the CRICOS register.
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